Our commitment to your privacy, the terms of booking, cancellation policy, and how we use cookies.
DMC BHUTAN TRIP is a travel operator registered in Jaigaon, West Bengal, India. We are a Tourism Council of Bhutan (TCB) authorised handling agent and hold valid GST registration. When we refer to "we", "us", or "our", we mean DMC BHUTAN TRIP and its proprietor Santosh Sharma.
Our registered address is: 1ST FLOOR, LAMA BUILDING, BOW BAZAR, M.G ROAD, JAIGAON, WEST BENGAL, INDIA-736182.
We collect personal information you provide when you contact us, request a quote, or make a booking. This includes:
We also collect limited website analytics data (pages visited, time on site, approximate location by country) via Google Analytics to improve our website. This data is anonymised and aggregated.
Your data is used exclusively to plan and fulfil your Bhutan journey:
All payments are processed via bank transfer (NEFT / RTGS / IMPS / SWIFT) or UPI. We do not collect or store card numbers. Payment confirmations are communicated via WhatsApp or email on the same business day.
We retain your personal information only as long as necessary:
After retention periods expire, data is securely deleted or anonymised.
You have the right to:
To exercise any right, contact Santosh Sharma at DMCBHUTANTRIP@GMAIL.COM or WhatsApp +91 73847 80423. We will respond within 30 days.
We do not knowingly collect personal information from children under 13 without parental consent. Where a booking includes minors, data is collected on behalf of the parent or guardian and used solely for permit and booking purposes.
In accordance with the Information Technology Act 2000 and rules made thereunder, our Grievance Officer is:
Santosh Sharma, Proprietor
DMC BHUTAN TRIP, 1ST FLOOR, LAMA BUILDING, BOW BAZAR, M.G ROAD, JAIGAON, WEST BENGAL, INDIA-736182
Email: DMCBHUTANTRIP@GMAIL.COM
WhatsApp: +91 73847 80423
Response time: Within 30 days of receipt
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We will notify active customers of significant changes via WhatsApp or email. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
These Terms and Conditions ("Terms") govern the relationship between DMC BHUTAN TRIP (registered operator, hereinafter "we", "us", "our") and the traveler(s) named in the booking confirmation (hereinafter "you", "guest", "client"). By paying a deposit or confirming a booking, you agree to these Terms in full.
We provide inbound Bhutan tour operations including:
Bookings proceed through the following steps:
All prices are quoted per person in USD (for international tourists) or INR (for Indian nationals) unless stated otherwise. Prices include:
Prices do not include: International or domestic flights, travel insurance, personal expenses, gratuities, alcoholic beverages, items not listed in the itinerary.
We understand plans change. Amendment requests should be made in writing:
We reserve the right to alter itineraries due to weather, road conditions, political situations, or force majeure. Where an equivalent alternative cannot be provided, a proportionate refund will be made.
Our responsibilities:
Your responsibilities:
We act as agent for hotels, airlines, transport operators, and activity providers. We are not liable for acts, defaults, or omissions of any third-party supplier.
We are not liable for losses arising from: natural disasters, acts of government, pandemic or public health emergencies, flight cancellations, theft of personal belongings, altitude sickness or medical emergencies, or any event beyond our reasonable control.
If something is not right during your trip, contact Santosh immediately via WhatsApp — most problems can be resolved on the ground within hours. If an issue is not resolved during the trip, submit a formal complaint in writing within 30 days of return. We commit to a full written response within 14 business days.
In the event of force majeure (natural disaster, civil unrest, pandemic, government travel restrictions, war), we will make every effort to:
SDF amounts already remitted to the Tourism Council of Bhutan are non-refundable under force majeure.
These Terms are governed by the laws of India. Any dispute arising from or in connection with these Terms shall first be attempted to be resolved amicably. Where amicable resolution is not possible, disputes shall be subject to the exclusive jurisdiction of the courts of Jalpaiguri, West Bengal, India.
By paying a deposit, confirming a booking in writing, or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These Terms form a binding contract between you and DMC BHUTAN TRIP.
We understand that plans can change. Our cancellation policy is designed to be fair while covering the costs we incur when confirmed bookings are cancelled. Cancellations must be submitted in writing — via email to DMCBHUTANTRIP@GMAIL.COM or WhatsApp to +91 73847 80423.
| Notice Period | Cancellation Charge | Refund Amount | Note |
|---|---|---|---|
| More than 60 days before departure | 25% of total package cost | 75% refund | Administrative, guide, and permit processing costs |
| 60 to 45 days before departure | 40% of total package cost | 60% refund | Hotel deposit and guide commitment costs incurred |
| 44 to 30 days before departure | 60% of total package cost | 40% refund | Hotel full prepayment and transport costs incurred |
| 29 to 15 days before departure | 80% of total package cost | 20% refund | Most costs already committed and non-recoverable |
| 14 days or less / No-show | 100% of total package cost | No refund | All costs fully committed. Insurance claim recommended |
The Sustainable Development Fee (SDF) is collected by the Tourism Council of Bhutan and is non-refundable once permits are issued, regardless of the notice period. The Bhutan visa application fee ($40 per person) is similarly non-refundable once submitted to TCB.
Where permits have not yet been submitted at the time of cancellation, SDF amounts will be refunded in full.
In the rare event we must cancel your tour (natural disaster, political situation, TCB travel restriction, or other force majeure), we will:
We are not liable for additional costs you may have incurred (flights, insurance, visa fees for other countries) arising from our cancellation.
Approved refunds are processed within 14 business days of confirmation, returned to the original payment method (bank account for bank transfers; UPI for UPI payments). International wire refunds may take up to 21 business days due to banking procedures.
Refund amounts are calculated on the total package price before any discounts, as discounts are applied at the booking stage and are non-transferable to partial bookings.
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, analyse usage patterns, and provide a better experience. Cookies cannot access other data on your device and do not contain personal information by themselves.
Our website uses the following types of cookies:
You can control and delete cookies through your browser settings. Most browsers allow you to:
Visit aboutcookies.org for browser-specific instructions. Disabling analytics cookies will not affect your ability to use our website or book with us.
Our website embeds a Google Maps component on the contact page. Google Maps may set its own cookies when you interact with the map. These are governed by Google's own Privacy Policy. We recommend reviewing Google's privacy settings if you have concerns.
WhatsApp links on our website open WhatsApp's own application and are subject to Meta / WhatsApp's privacy policy. We do not embed WhatsApp trackers or pixels on our site.
Santosh responds personally to every query — usually within the same business day.
Email: DMCBHUTANTRIP@GMAIL.COM · WhatsApp: +91 73847 80423